Influenced by multiple factors such as trends, technology, social media or personal experiences, customers are changing preferences and behaviour over time. Department stores and retailers have to respond to the needs of these dynamic and more demanding customers expecting a seamless shopping experience on all channels, personalisation and a zest of creativity.

Our 16th IGDS World Department Store Summit (WDSS 2025) will address ways how to best serve current and future customers, as well as analyse the latest developments in retail and brand industries, especially department stores. While focusing on the sector's most prominent topics, speakers will showcase latest strategies about customer and service centricity, curated assortments, process management, brand identity and K-culture.

IGDS WDSS is the annual get-together of CEOs and senior executives from leading department stores, brands and business partners. The two-day in-person Summit is a unique platform to exchange important experiences, network and compare insightful notes with peers from around the world.